This message can be produced when either the Server Connection setting in the app is turned off or if there is no internet connection (no Wi-Fi or out of service through a data plan).
There are three reasons that a user may get this message when trying to log in:
- This user has not logged into this tablet before. Before a user can work offline, they must successfully log into naturalForms while connected. This is necessary to download all the templates that the user needs.
- An incorrect password was entered. Since there is no connection to the server, the app is simply validating whether the username/password has been stored for offline use. Therefore, you may want to re-enter the password.
- Close the app and re-open. If an unauthorized user attempted to log in, this may need to be done in order to refresh the app so that authorized users can now log in.