If you are trying to sign into the naturalForms app and you get the 'Customer has exceeded licenses' error, you will need to visit your Dashboard and Subscription pages.
There are a couple of scenarios in which this could occur:
- You activated devices during your free trial and then added a subscription for a number of devices that is less than your current active devices. For example: During the trial, 6 devices were activated. Then a subscription for 5 devices was created.
- Your free trial ended.
- You cancelled your subscription and your last paid period has expired.
You have a couple choices at this point:
- Update your subscription so that you have enough device licenses.
- Delete active devices until you are within your licensed device count.
The reason this problem occurs is because your customer account has more active devices than it has a subscription for licenses.
Please contact your customer administrator or visit the following article for more information: Why am I getting a 'Customer has exceeded licenses' error?