I got an "out of licenses" message when completing a document. What does that mean?
The message reads "Customer has exceeded licenses." It means every license on your naturalForms account is already in use, and the person completing the document, or the device they're using, doesn't have one. The document is not completed, so it isn't saved as complete and won't sync to any connected app (such as JobNimbus or CompanyCam).
You may also see this message when signing in to the naturalForms app.
How to fix it
An account admin can do either of these:
- Add a license. Update your subscription so you have enough licenses for everyone who uses naturalForms. See Modify Subscription.
- Free up a license. Remove a user or device that no longer needs access, for example a phone or tablet that belonged to someone who has left. See Devices Overview.
Or complete the document while signed in as a licensed user. Once there's a license available, complete the document again. It will complete and sync to any connected apps as usual.
Common reasons it happens
- A new person started using naturalForms and all licenses were already taken.
- Phones or tablets used by people who have left are still connected to the account and are using licenses.
- More devices were activated during the free trial than the subscription that followed covers. For example, 6 devices were activated during the trial, then a subscription for 5 was purchased.
- The free trial ended.
- The subscription was canceled and the last paid period has ended.
Not sure who your account admin is, or need a hand? Please submit a support ticket and a member of our team will assist you.