Error Getting the License


If you are getting the following error regarding the license:

Verifying Api Endpoint...                          √

Sign in to API...                                      √

Getting License...                                    x

System.ApplicationException: There was an error getting license.

Session token (value=00000000-0000-0000-0000-000000000000), does not lead to a valid session. 


Try the following:

1. Confirm the license key has been updated and includes an API Key and API Connections.

2. Confirm you are using the current password. If you are upgrading, please be sure to use a password from a Server Admin for the server web portal that was in the existing database. Also confirm the user is an active user on the account (not locked or deleted).


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